Ace Hardware, BJ’s Wholesale Club, and QVC Earn Top Customer Experience...
We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers. Ace Hardware, BJ’s Wholesale...
View ArticleSam’s Club and Amazon Deliver Best Customer Experience in Retail
This post examines the 24 retailers included in the 2012 Temkin Experience Ratings. Sam’s Club was the top rated company across all industries and only one of eight organizations with an “excellent”...
View Article2012 Temkin Web Experience Ratings
Temkin Group has just released the 2012 We introduced the Temkin Web Experience Ratings last year. The 2012 Web Experience Ratings include 159 companies from 18 industries and is based on a survey of...
View ArticleReport: Net Promoter Score Benchmark Study, 2012
We just published a Temkin Group report, Net Promoter Score Benchmark Study, 2012. It provides NPS data on 175 U.S. companies across 19 industries. Here’s the executive summary: USAA took the top two...
View ArticleReport: 2013 Temkin Experience Ratings
We published the 2013 Temkin Experience Ratings. The report analyzes feedback from 10,000 U.S. consumers to rate 246 organizations across 19 industries. Congratulations to the top firms in this year’s...
View ArticleSam’s Club and Amazon.com Lead Retail Industry in 2013 Temkin Experience Ratings
We recently released the 2013 Temkin Experience Ratings that ranks the customer experience of 246 companies across 19 industries based on a survey of 10,000 U.S. consumers. Here are highlights from the...
View ArticleReport: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
View ArticleSam’s Club and Amazon.com Lead Retail Industry in 2014 Temkin Experience Ratings
We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers. Sam’s Club and Amazon.com...
View ArticlePetSmart and Amazon Lead Retailers in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. PetSmart and Amazon.com tied...
View ArticleTrue Value, Amazon.com, and O’Reilly Auto Parts Earn Top Customer Experience...
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. True Value, Amazon.com, and...
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